You can build a World-Class Customer Service Organization
with a Virtual Assistant or team of VA’s to help you.

Today, as companies find it harder to differentiate their products
and services, and customers demonstrate less brand loyalty than ever before, the ability to deliver superior support is the key to maintaining
a competitive edge. With customer service helpers, companies of all types and sizes can:

Improve Service Delivery

Fast and efficient delivery of service keeps the customers happy.
Their appreciation of this service will keep them coming back for more.

Identify and Resolve Problems

Today’s customers have little tolerance for poor service delivery. One small mistake
in your support procedures and you can count the seconds that it takes for the customer
to walk out the door with no intentions of returning.

Knowing where the problems lie is one thing, knowing how to resolve them is another.
Listen to your employees and customers alike. Ideas will present themselves
if you are willing to find them.

Increase Revenues

Work to improve what you have available for your customers to choose from.
Don’t be afraid of changes that will increase your revenue.

Just remember to let your customers be aware of the changes.

If they come in and everything’s changed it can cause confusion
and discomfort in your customers.

Reduce Costs

Customers appreciate a bargain. Better quality and lower costs are what people
are drawn to. Keep your customers’ options compatible to their needs as merchants.

Gather Customer Opinions

Don’t be afraid to get feedback. It can guide you on the steps to take for improving
the customer service you provide.

Remember, I am a Virtual Assistant who LOVES to do editing, proofreading
and transcription assignments along with research, blog posts, article submissions
and social media maintenance!

I can also help you with a Virtual Customer Service Department.

Why not Schedule a Project now?

How To Find A Virtual Assistant

When you are thinking about hiring a Virtual Assistant,
one of the things that you should remember is that you
shouldn’t go with the first Virtual Assistant that you interview.

The person is going to be an employee of yours, in a sense,
and you conduct several interviews when you are looking to fill a position.

Hiring a Virtual Assistant is no different.

When you are looking for a Virtual Assistant, instead of just going to the phone book
or a search engine on the web, the first thing that you should do is to talk to others
that you have known that have used Virtual Assistants.

Find out what their experiences were with their Virtual Assistants
and if they were satisfied with what they did for them.

You can find some of MY testimonials here.

Before you conduct your interview with your Virtual Assistant,
figure out what it is that you are looking for.

What is it that you will want your Virtual Assistant
to accomplish?

Do you want the company to run more efficiently?

Do you want to cut costs?

Do you want your company to make more money?

Knowing what it is that you want to accomplish will help the Virtual Assistants
that you interview know what type of direction you are going in.

Even if your first interview goes well, keep the appointments
that you have made and talk to the other Virtual Assistants.

You may find someone that you like better, or someone
that has the same vision for your company that you do.

After you have had all of the appointments, you can make your choice.

You WILL find the Virtual Assistant who is the perfect fit for YOU and YOUR business!

Remember, I am a Virtual Assistant who LOVES to do editing, proofreading
and transcription assignments along with research, blog posts, article submissions
and social media maintenance!

Why not Schedule a Project now?

When I decided to move my home based office services business
forward to the now popular Virtual Assistance niche, I saw a lot
of advice both for and against specializing my services.

Knowing where my strengths lie and where I have NO expertise,
I decided that specializing was the way for ME, personally, to go.

It is like when I worked in the *real world* as a Kelly Girl, which was a huge employer
for temporary office help, I only accepted assignments for file clerk, receptionist or general office. I could DO many office tasks but either did not feel qualified or frankly, did not WANT to perform several of the jobs that were offered to me.

I turned down several office management job offers although I was qualified TO do
the jobs – I instead opted to train someone else to fulfill the duties for those jobs.
I did not want the responsibility of running the offices and preferred to have set tasks
to perform daily as apposed to being in charge of staff and the stress that I saw coming with those jobs.

This said, there are Virtual Assistance services that I cannot do or do not want to do.
So I am concentrating on my strengths, which are:

Proofreading

Editing

Transcription

Social Network Assistance

Research

Because each client is as different in his or her way of wanting things done
as each office is, I am constantly in training as I work with each person.
Since I love to work and love to learn, this is a great business for me to be in.

Kind of like when I had temp jobs with Kelly Girl, I am responsible to get my portion
of the work done but ultimately NOT having the headaches and stresses of the business owner. Of course, I do still have those with my OWN businesses, but that is another story.

Since I know that most of us are feeling this money crisis, to both ensure that I can work steadily and to help the budget of potential clients, I have come up with my retainer plans. This can be of huge benefit to those who need my services but cannot afford, or do not want to spend, my hourly fees. I have beaten every other reputable deal I could find
in my specialties to achieve this.

Here are my Retainer Services – Paid in advance ONLY:

* Proofreading, Editing, Social Networking Assistance, Help Desk Assistance,
Email Account Maintenance, Blog Posting, Web Page updates, Submitting your Blogs
& Articles to directories, etc. can be retained weekly or monthly to save you money
and assure continual work flow.

* Ten hours per week $15 per hour = $150

* Fifteen hours per week $13 per hour = $199

* Twenty hours per week $11 per hour = $220

* You can use your entire retainer fee on one project
OR mix them up in any categories as needed

* Monthly retainer of at least 20 hours per week, EVERY week,
booked and paid in advance for a month at a time = $10 per hour.
Limited to TWO monthly retainer clients.

Click here to schedule a retainer project.

Remember, I am a Virtual Assistant who LOVES to do editing,
proofreading and transcription assignments!

Jan Tallent
Tallent Agency Virtual Assistance

573-775-4520 jan@tallentagency.com