This is an article from Donna Toothaker from StepItUpVA who is a coach
for other Virtual Assistants and really knows her stuff.

Set Boundaries to Stay Sane
by Donna Toothaker on FEBRUARY 24, 2011

As a Virtual Assistant, you have the fortunate circumstance of being able to work from home, and work with clients from all over the world via e-mail and phone. At the same time, as an upstart business owner, you also rely on new and longstanding clients for income. Sometimes it can seem like you started your own business only to discover that you have multiple bosses! Here are a few tips to ensure that you always have the ball in your court:

Set expectations early. Be extra clear with potential clients about your services, your work style, what they can expect from you and what you expect from them. Be explicit in defining what you don’t do – as in your services or work style. Things to consider not doing: having an “open door” policy (an invitation to be micromanaged), giving out your mobile number,
or giving the impression that you are in any way “on call”.

Feel free to ID. It may be difficult to let voicemail pick up when you’r e trying to service your clients, but voicemail and caller ID are great time management tools that will allow you to maintain some sanity in your day. Caller ID is also a great barometer for assessing the “neediness” of those clients who tend to micromanage. Outline your voicemail and e-mail-checking routines with clients, and within what period of time they can expect a response, leaving wiggle room for true emergency calls.

It’s nothing personal. Keep your conversations via phone, e-mail, and social media primarily on a professional level. It may be comforting to your clients to know a little bit about you personally, but giving too much information or getting to know your clients too personally opens up a “grey area” from which it is difficult, if not impossible, to return.

So, if you use Facebook for your business, avoid posting personal information, photos, or posts that may be considered off-putting to your clients, even though your friends might respond with an LOL. Use security features to restrict what your clients can see, if necessary.

Say no. When you were just starting out as a VA, you may have said yes to clients, projects and situations that really didn’t serve you in the long run. You may have done it to get experience in a certain area, build up your client roster, to impress a potential client, or in the hopes of getting more business. However, rarely does saying yes to something that doesn’t suit you or pay you a fair price truly help you. Don’t continue to burden yourself by saying yes to clients who demand too much of you and your resources, who constantly haggle or question your fees, or who push you to provide a service outside your scope.
You will find that letting go of them will open a space for a better client to sign on!

Keep the reins of your business firmly in hand by setting boundaries from day one. Doing so will ensure that you will build mutual respect, turn new clients into long-term clients, and truly enjoy working with them.

Donna Toothaker is CEO, founder and coach of Step It Up VA Coaching. These highly sought-after VA coaching programs have been created for established, successful VAs who wish to create the 6-figure business of their dreams. Visit HERE to receive the free report, Top 3 Mistakes to Avoid in Creating a 6-Figure VA Business.

thanks, Donna, for another great gem I am glad to share with my visitors.

This question goes out to other Virtual Assistants AND our customers:

Where do you draw your lines – what boundaries do you set and expect to have set for you? I would love to hear comments from both sides of the fence.

Remember, I am a Virtual Assistant who LOVES to do editing, proofreading
and transcription assignments along with research, blog posts, article submissions
and social media maintenance!

Why not Schedule a Project now?

You can build a World-Class Customer Service Organization
with a Virtual Assistant or team of VA’s to help you.

Today, as companies find it harder to differentiate their products
and services, and customers demonstrate less brand loyalty than ever before, the ability to deliver superior support is the key to maintaining
a competitive edge. With customer service helpers, companies of all types and sizes can:

Improve Service Delivery

Fast and efficient delivery of service keeps the customers happy.
Their appreciation of this service will keep them coming back for more.

Identify and Resolve Problems

Today’s customers have little tolerance for poor service delivery. One small mistake
in your support procedures and you can count the seconds that it takes for the customer
to walk out the door with no intentions of returning.

Knowing where the problems lie is one thing, knowing how to resolve them is another.
Listen to your employees and customers alike. Ideas will present themselves
if you are willing to find them.

Increase Revenues

Work to improve what you have available for your customers to choose from.
Don’t be afraid of changes that will increase your revenue.

Just remember to let your customers be aware of the changes.

If they come in and everything’s changed it can cause confusion
and discomfort in your customers.

Reduce Costs

Customers appreciate a bargain. Better quality and lower costs are what people
are drawn to. Keep your customers’ options compatible to their needs as merchants.

Gather Customer Opinions

Don’t be afraid to get feedback. It can guide you on the steps to take for improving
the customer service you provide.

Remember, I am a Virtual Assistant who LOVES to do editing, proofreading
and transcription assignments along with research, blog posts, article submissions
and social media maintenance!

I can also help you with a Virtual Customer Service Department.

Why not Schedule a Project now?

How To Find A Virtual Assistant

When you are thinking about hiring a Virtual Assistant,
one of the things that you should remember is that you
shouldn’t go with the first Virtual Assistant that you interview.

The person is going to be an employee of yours, in a sense,
and you conduct several interviews when you are looking to fill a position.

Hiring a Virtual Assistant is no different.

When you are looking for a Virtual Assistant, instead of just going to the phone book
or a search engine on the web, the first thing that you should do is to talk to others
that you have known that have used Virtual Assistants.

Find out what their experiences were with their Virtual Assistants
and if they were satisfied with what they did for them.

You can find some of MY testimonials here.

Before you conduct your interview with your Virtual Assistant,
figure out what it is that you are looking for.

What is it that you will want your Virtual Assistant
to accomplish?

Do you want the company to run more efficiently?

Do you want to cut costs?

Do you want your company to make more money?

Knowing what it is that you want to accomplish will help the Virtual Assistants
that you interview know what type of direction you are going in.

Even if your first interview goes well, keep the appointments
that you have made and talk to the other Virtual Assistants.

You may find someone that you like better, or someone
that has the same vision for your company that you do.

After you have had all of the appointments, you can make your choice.

You WILL find the Virtual Assistant who is the perfect fit for YOU and YOUR business!

Remember, I am a Virtual Assistant who LOVES to do editing, proofreading
and transcription assignments along with research, blog posts, article submissions
and social media maintenance!

Why not Schedule a Project now?