You can build a World-Class Customer Service Organization
with a Virtual Assistant or team of VA’s to help you.

Today, as companies find it harder to differentiate their products
and services, and customers demonstrate less brand loyalty than ever before, the ability to deliver superior support is the key to maintaining
a competitive edge. With customer service helpers, companies of all types and sizes can:

Improve Service Delivery

Fast and efficient delivery of service keeps the customers happy.
Their appreciation of this service will keep them coming back for more.

Identify and Resolve Problems

Today’s customers have little tolerance for poor service delivery. One small mistake
in your support procedures and you can count the seconds that it takes for the customer
to walk out the door with no intentions of returning.

Knowing where the problems lie is one thing, knowing how to resolve them is another.
Listen to your employees and customers alike. Ideas will present themselves
if you are willing to find them.

Increase Revenues

Work to improve what you have available for your customers to choose from.
Don’t be afraid of changes that will increase your revenue.

Just remember to let your customers be aware of the changes.

If they come in and everything’s changed it can cause confusion
and discomfort in your customers.

Reduce Costs

Customers appreciate a bargain. Better quality and lower costs are what people
are drawn to. Keep your customers’ options compatible to their needs as merchants.

Gather Customer Opinions

Don’t be afraid to get feedback. It can guide you on the steps to take for improving
the customer service you provide.

Remember, I am a Virtual Assistant who LOVES to do editing, proofreading
and transcription assignments along with research, blog posts, article submissions
and social media maintenance!

I can also help you with a Virtual Customer Service Department.

Why not Schedule a Project now?

Guest Post by Donna Toothaker

So you have an exciting new product or service . You’ve surveyed your target market and you know it’s something they want and need. So, you hire a copywriter to create a great sales page for it and then you expect quick sales (and lots of them!). Yet – no one is buying. You announce it to your list. You add it to your ezine and website . Still… no one is buying. What is going on?

There could be many reasons, but chances are your product isn’t being promoted enough
or consistently

Here is a list of ways to promote your new offering online.

Website and Blog : These are the most obvious. Your target market is visiting your website and blog, so, of course, you’ll want to be sure to highlight it on your home page as something new, and in a way that will catch the reader’s eye.

Ezine : Another “given,” but including your new offering in each ezine as a “recommended product” or service will give folks several chances to view the offering. I also suggest doing a solo promotion as an official “product launch”.

Tweets and Posts : If you’re not sure what this means, then it’s time you get a lesson in social media . You should be tweeting about your new product regularly (as much as 3 times/day) on twitter and posting regularly on Facebook.

Now – know this will only work if you are also including valuable information/communication in your tweets and posts. Solely announcing something you’re selling will seem “spammy,” and only turn people off.

Affiliates : Give a great commission, and have your affiliates sell your offering for you.
Make sure you are giving them plenty of sample emails, tweets, blog posts and graphics
for their marketing materials, and offer sales tips and suggestions — don’t expect or ask them to come up with materials and a sales pitch on their own.

Article Writing and Submission : Write articles relating to your new offering that would appeal to your target market, and submit them to online directories, such as EzineArticles.com. Include an appropriate bio with a call to action that takes readers
directly to your sales page.

Free teleseminar: It’s important to leave no question unanswered, especially for a higher-priced offering. Host a free teleseminar (or several) that will give people a chance to call in to ask questions about your product/service.

Joint Venture: Perhaps a colleague has a non-competing product, but a similar target market. Figure out a way to offer something together that will promote each other’s product at the same time, and to each other’s lists.

Remember that it takes anywhere from five to nine times for someone to look at something before they’ll become buyers. So, promoting in as many ways as are available to you, and consistently, is the key.

Good luck!

Donna Toothaker is CEO, founder and coach of Step It Up VA Coaching.

These highly sought-after VA coaching programs have been created
for established, successful VAs who wish to create the 6-figure
business of their dreams. Visit to receive the free report,
Top 3 Mistakes to Avoid in Creating a 6-Figure VA Business.

I have added a brand new Social Networking package
with two different options for those who want to break
INTO this very necessary stage of their businesses or
for those who have but find the maintenance part
to be too time consuming.

AND, I got the idea FROM Donna! Thanks, Donna!

How To Find A Virtual Assistant

When you are thinking about hiring a Virtual Assistant,
one of the things that you should remember is that you
shouldn’t go with the first Virtual Assistant that you interview.

The person is going to be an employee of yours, in a sense,
and you conduct several interviews when you are looking to fill a position.

Hiring a Virtual Assistant is no different.

When you are looking for a Virtual Assistant, instead of just going to the phone book
or a search engine on the web, the first thing that you should do is to talk to others
that you have known that have used Virtual Assistants.

Find out what their experiences were with their Virtual Assistants
and if they were satisfied with what they did for them.

You can find some of MY testimonials here.

Before you conduct your interview with your Virtual Assistant,
figure out what it is that you are looking for.

What is it that you will want your Virtual Assistant
to accomplish?

Do you want the company to run more efficiently?

Do you want to cut costs?

Do you want your company to make more money?

Knowing what it is that you want to accomplish will help the Virtual Assistants
that you interview know what type of direction you are going in.

Even if your first interview goes well, keep the appointments
that you have made and talk to the other Virtual Assistants.

You may find someone that you like better, or someone
that has the same vision for your company that you do.

After you have had all of the appointments, you can make your choice.

You WILL find the Virtual Assistant who is the perfect fit for YOU and YOUR business!

Remember, I am a Virtual Assistant who LOVES to do editing, proofreading
and transcription assignments along with research, blog posts, article submissions
and social media maintenance!

Why not Schedule a Project now?