Archive for the ‘customer service’ Category

Online Consulting Services

Friday, April 30th, 2010

Tallent Agency VA Services

Online consulting services use trained associates to help
businesses get the most out of the information technology
environment. This helps businesses save time, reduce costs
and improve knowledge.

Online consulting services provide support solutions
including business analysis, networking, hardware, software
and user support. If you work well with your online
consulting service, you are sure to get a great result.

If you are looking for complete solutions, you should
consider an online consulting service for your business.

Online consulting services usually provide technical
support, network design, and installation. Online
consulting services also provide businesses with thorough
IT assessment. The assessment helps the consulting service
perform the needed services to help the business.

Online consulting services can also provide online forms,
newsletters and templates for your websites. They are
designed to provide you with ongoing support.

They will help to improve your office automation and
optimize your businesses performance. It will also help
increase customer, partner and employee productivity.
Time and distance constraints are now not a problem.

Take advantage of online consulting services and let pros
help implement and optimize your programs. Expert
assistance will ensure your business gets all the help it
needs.

They can show you how to do it, tell you how to do it or do
it all for you. The Internet is a huge tool and should be
used to its fullest extent.

There are many online consulting companies out there just
waiting for your business. All it takes it you to seek them
out and utilize what they have to offer.

Remember, I am a Virtual Assistant who LOVES to do editing,
proofreading and transcription assignments!

Jan Tallent
Tallent Agency Virtual Assistance

573-775-4520 jan@tallentagency.com

Your eBay Listings Virtual Assistant

Wednesday, April 21st, 2010

Tallent Agency VA Services
I wear many “hats” here on the Internet and one of them is as a seller on eBay. I must say that of all of the things I do and duties I perform for any of my businesses, maintaining my eBay store is, to me, the most time consuming and frankly, boring!

I have over 500 movies, mostly videos but also a few DVDs, probably as many or more books and some memorabilia listed on eBay.

My number one seller was my Betty Boop items, which is why I am down now to very few of them. These were also the most fun for me to list and describe. I am a HUGE Betty Boop fan, I even have her in my kitchen and bathroom!

Next, as far as fun goes, is my Barbie doll collection. I enjoyed researching for the rarest ones I have and writing creative and enticing descriptions.

I started out doing this with the movies and books as well but there are just so many of them that it became so much easier to just use the “stock photos and descriptions” that eBay has for us to use.

Listing all of these books and movies was a chore in itself, BUT once they go past their 30 day time frame and have to be RElisted, it gets to be a boring, blah ritual.

However, I have done this for clients and found it to be more interesting and fun because they offered different things than I have AND I felt more creative when doing it for someone else.

eBay has made a bunch of changes just this year – some are making it better, but, in my opinion, some are making it more work for less profit, or if not profit, at least a teeny bit of cash flow.

Until the past couple of months, if I had 100 things go off list, I could just go to my handy account manager and click a box to RElist all items. They would have the same information as the original listings, same prices, descriptions, etc. and be complete with pictures of the items.

My main concern NOW is that the listing FEES have changed on some items while staying the same on others in the same category! Plus some items get a description line for between free and .02 while some are automatically $1.50 for that same line AND there is no way to tell prior to hitting “RElist”, so I am back to checking each one, one at a time, before I list again. This is VERY time consuming!

Also, some of the items no longer have a description in the database even though MY listing DID have one and the items do not all list again just as they were! These items, not in the database any longer, are .20 per listing instead of the .05 I have as a basic per item list fee with paying a monthly fee for my store.

Needless to say, with all of these changes and having to check each listing one at a time before deciding whether or not to RElist and having to research the items again if they are no longer in the database, I am spending a lot MORE time to make a lot LESS with running my eBay store.

If you have items listed on eBay and/or an eBay store, you might want to consider looking into a Virtual Assistant to help you with YOUR listings and maintenance.

I have LOTS of great classic or hard to find videos and DVDs, books, cd’s and some great memorabilia items. I combine shipments to save you money, each item after the highest postage rate is only $1 per item to ship – check my eBay store out now!

Remember, I am a Virtual Assistant who LOVES to do editing , proofreading and
transcription assignments!

Jan Tallent
Tallent Agency Virtual Assistance

573-775-4520 jan@tallentagency.com

Communication Problems With Business Outsourcing

Saturday, April 17th, 2010

Tallent Agency VA Services
If you are looking to save money and thinking about using a business outsourcing company for your telemarketing or your technical support needs, you must consider the communication issues that might
arise with outsourcing.

Many times when people call a customer service or call center for assistance, they complain because there is a language barrier and it is hard to understand what the agent is saying.

If you are considering hiring a company for your outsourcing needs, you should ensure that the customer service representative’s first spoken language is of the customers who will be calling.

If it is not, you should make sure that the representatives will be able to speak the language of most of your customers well enough to understand them.

One way to guarantee the language barrier will not exist with the customer service representatives from the outsourcing company you are hiring is for you and other team members to make phone calls to the representatives who will be representing you.

This way, you and your team members can speak to the individuals and verify that their spoken language is going to be good enough for your customers.

Most communications problems with call centers and customer service representatives occur from using offshore outsourcing groups.

Business outsourcing can save your company a lot of money. However, it is for you to decide which is more important, your customer satisfaction with your customer service and support or the amount of money you are saving through your outsourcing endeavors.

You may find your customer count goes down once you begin outsourcing your customer service needs.

It is worth thinking about and checking into.

Remember, I am a Virtual Assistant who LOVES to do editing , proofreading and
transcription assignments!

Jan Tallent
Tallent Agency Virtual Assistance

573-775-4520 jan@tallentagency.com

Welcome

Over the past 13 years, Jan Tallent has spent countless hours providing writers and webmasters with free friendly tips on how to correct spelling and grammar errors in their written material.

From the feedback received she decided that since proofreading and editing help was so desperately needed she should build a business around something she enjoys doing, while at the same time providing a valuable service to business owners and writers.

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Jan Tallent
Tallent Agency
Phone: (636) 220-7853
Email: jan@tallentagency.com
Twitter: @jantallent
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