Archive for the ‘customer service’ Category

You Can’t Do It Alone … AMEN!

Wednesday, June 30th, 2010

Tallent Agency VA Services
One of my favorite clients Jennifer Davey, of JJS Coaching
shared this great article with one of the Linkedin groups
we belong to. With her permission, I am sharing it with
my readers, along with my own thoughts on this
very important subject.

You Can’t Do It Alone, By Jennifer Davey

To make money (more than you’re making now) you need someone to help you.
That someone can be a coach, a virtual assistant, a programmer, a copywriter
or any other kind of support staff. It might even be a mix of “someones”.

Tending to all the details involved in running your business can take up a big chunk
of your day. It can take time away from marketing, creating and other activities
that only YOU can do in your business. Bringing on support staff to help you,
or a coach to give you support and direction, can be the boost you need
to take your business to the next level.

You may be thinking, “I can’t afford to pay a coach, or some other type of support staff.”
But remember, this support will help you get clients, build your business and make more income. It’s an investment that will give you a terrific ROI.

Think about it: If you had certain tasks off your plate, would you have more time to market? If you could have someone implement some of your marketing tactics for you, would that be a time-saver? Would it bring in more clients and more income? If you had a coach helping you design a business plan, a marketing strategy or just helping you get out of your own way, what would that do to your bottom line?

Still having trouble justifying support? Check out this finding from the ICF’s (International Coach Federation) Coaching Client Study: “The ROI (return on investment) for companies (that are coached) can be significant….. with a median return of 7 times the initial investment. In fact, almost one fifth (19%) indicated an ROI of at least 50 (5000%) times
the initial investment while a further 28% saw an ROI of 10 to 49 times the investment.”

WOW! It makes you think about how much you’re missing out on NOT having support.

Schedule a FREE Discovery Session to explore how Jennifer can help you get clients,
build your business and make more income.

Thanks, Jennifer. So many of my clients have reported increased business and creativity
once they start outsourcing things that they usually do not LIKE to do or are not at their very best at.

I have helped clients with research, their social marketing maintenance – so that they can spend their time on the fun, interactive facet of this practice, scheduled appointments & booked interviews and a lot more as a Virtual Assistant.

When you think of all of the outsource-able duties you spend your valuable time on,
when you could, instead, be free to perform the ones you really want to do or excel at,
having a helper or even several, may be the way for you to go to grow your business.

Remember, I am a Virtual Assistant who LOVES to do editing, proofreading
and transcription assignments along with research, blog posts, article submissions
and social media maintenance!

Why not Schedule a Project now?

Jan Tallent
Tallent Agency Virtual Assistance

573-775-4520 jan@tallentagency.com

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When to Ask for a Testimonial

Wednesday, June 16th, 2010

Tallent Agency VA Services
One of my own wonderful clients, Small Business Coach and Marketing Strategist, Jennifer Davey, is the author of the “Getting Clients Home Study Program”, the step-by-step guide to getting clients, building
your business and making more income, and is also the author of
the testimonial that you see when you get to the home page of my
Virtual Assistance site. She shares this summation of when to ask
for a testimonial from your past and current clients.

Jennifer says, “Many of my clients are uncomfortable asking for testimonials.
They feel that testimonials should just come to them, and sometimes this happens.
But most of the time, clients need a nudge to write down their thoughts.

A great time to ask for a testimonial is when your client is happy with what you’ve done
for him or her, for example:

* When he or she has had success.
* When his or her problem is on its way to being solved.
* When his or her problem is solved.
* When he or she tells you he or she is happy with you.
* When he or she says thank you.
* When you deliver a product.

As soon as a client tells you that he or she is happy with you, ask if you can share
his or her story with potential clients. When he or she says yes, say, ‘Terrific, I will
send you an email with a request for a testimonial.’

Another great way to ask for a testimonial is to give your clients a survey form to fill
out whenever you complete a project, sell them a product, or finish a service.
Reach out to folks who wrote feedback and ask for permission to use their testimonials.”

Jennifer is one of my favorite proofreading clients.
I have also done transcription work for her webinars.

Small Business Coach and Marketing Strategist, Jennifer Davey, is the author of
the Getting Clients Home Study Program, the step-by-step guide to getting clients,
building your business and making more income.

Grab a copy of her Report What you Need to Know to Be Successful at Getting Clients.

Although I specialize IN proofreading and editing, I offer a wide range of services and have recently added retainer packages to ensure a steady work flow and save my clients money.

My rates are very reasonable and I guarantee my accuracy. If YOU need a Virtual Assistant for any of the services I offer, contact me to schedule a project or for more information on how we can work together to help free up your time for doing the things you excel at
and/or enjoy doing!

Remember, I am a Virtual Assistant who LOVES to do editing,
proofreading and transcription assignments!

Jan Tallent
Tallent Agency Virtual Assistance

573-775-4520 jan@tallentagency.com

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Your Social Media Virtual Assistant

Thursday, May 27th, 2010

Tallent Agency VA Services
I just followed a new follower on twitter who makes a living tweeting for companies. I would love to do something like that but ONLY for companies. I prefer to do my own personal tweeting and would only want an assistant for the endless maintenance we perform for our social media networks.

Between twitter, facebook and linkedin, I spend an hour or more per day just accepting or rejecting new connections, greeting those I choose TO connect with and updating my profiles or statuses as needed.

This is what I offer to do for others who need some help keeping up with their social networks. I would not want to tweet for others as them – I “retweet” anything I see
in my twitter stream that I want to share with my “TweetHearts”, as I call those who
I interact with.

If you want someone to weed out the spammers and gamers, do research to help
find you compatible connections, create or edit your profile or any number of other
helpful duties, just contact me via my handySchedule a Project link and we can work out what you need done and what I can do to help you have more time for the FUN part of social networking, which, to ME, at least, IS the connecting and interacting.

If you are new to social networking or need some great ideas, I have a great eBook
on just this …

Discover 350 Powerful Social Media Tactics You Can Implement To Your Business
Right Now For More Traffic, Leads & Sales …

Remember, I am a Virtual Assistant who LOVES to do editing,
proofreading and transcription assignments!

Jan Tallent
Tallent Agency Virtual Assistance

573-775-4520 jan@tallentagency.com

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Welcome

Over the past 12 years, Jan Tallent has spent countless hours providing writers and webmasters with free friendly tips on how to correct spelling and grammar errors in their written material.

From the feedback received she decided that since proofreading and editing help was so desperately needed she should build a business around something she enjoys doing, while at the same time providing a valuable service to business owners and writers.

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Tallent Agency
P.O. Box 858
Steelville, MO 65565
Phone: (573) 775-4520
Email: jan@tallentagency.com
Twitter: @jantallent
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