Archive for the ‘customer service’ Category

8 tips to Work at Home Successfully

Wednesday, October 2nd, 2013

Tallent Agency VA Services

So, you’ve decided to start a home-based business. Congratulations!

Welcome to the fast-paced world of entrepreneurship.
While there is a lot to learn, your efforts will be worth it.
The thrill of growing your business, the freedom and flexibility
to set your own hours, and the possibilities of ever-increasing
financial rewards are all wonderful reasons to start your
home-based business.

Now that you’ve decided to start your business, you might be wondering,
“How can I get it off to the strongest possible start?”

These eight tips will help:

1) Set up a separate working space in your home. It doesn’t matter if this is a small bedroom, one part of the garage, or a corner of the living room. The important thing
is to have some space that you can designate as your working area. This will give you
the space and room you need to craft your dream.

2) Stock your working space with materials. This sounds basic, perhaps, but one underlying element of success is that you have easy access to the tools, materials, and other resources you need. Gathering everything close by also keeps you from wasting time searching for it, so this step can be considered a time management strategy, too.

3) Speaking of time management, your third step is to define the parameters of your business. What days and hours will you work? When will you market? When will you
provide services or products to clients? How will you keep all of this straight?

4) Balance action with planning. One of the most common pitfalls to successful entrepreneurship is getting too caught up in action without enough planning.
Stated another way, this means that you confuse “being busy” with “working
on important projects.” The best approach is to plan your next couple of goals
and then work backwards to create step-by-step action plans to reach them.
Once you have the plan, then it’s time to take the action.

5) Network like crazy. One of the fastest ways to grow any business is to make connections with other people. Be sure to share your passion and enthusiasm with others at every opportunity. Let people know who you are and what you offer. Remember, people can’t buy if they don’t know you’re selling. Set up a Twitter account; create a Facebook account for both personal updates AND one for your business. This business page is called a fan page. If you offer professional services, set up a profile on LinkedIn right away so clients and customers can find you.

6) Present a professional image. If you want to be treated professionally, present a professional image. Set up a separate bank account for your business. Install a separate phone and fax line. Create professional marketing materials. Be courteous and pleasant in all of your customer-facing interactions. Basically, be someone people want to do business with.

7) Automate your business as much as possible. Granted, you are just one person (right now) and might have a lot of extra time to take care of all the details. This might work for now, but won’t work into the future as you get busier and busier. It’s best to set up automatic systems and processes right from the start to free up your time to concentrate on the most profitable activities.

8) Outsource what you do not like to do or do not know how to do. Hire a Virtual Assistant to help you with office type tasks and hire a ghost writer if you need help with content for your articles and blog posts, etc. Your Virtual Assistant can then set up sites for you to submit them to and even proofread them before they are submitted AND submit them for you!

These eight tips will get your home business started (and growing) in the right direction.

Remember, I am a Virtual Assistant who LOVES to do editing and proofreading assignments along with research, blog posts, article submissions and social media maintenance!

Why not Schedule a Project now?

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Getting Referral Clients For Your Virtual Assistant Business

Wednesday, September 11th, 2013

Tallent Agency VA Services

It should come as no surprise to you that referrals are one of the top ways that most virtual assistants and service providers get new clients.

Just thinking about how we live our daily lives gives us real examples of this in action. If you want to have Chinese food but are new in town, you will probably ask your neighbors for their recommendation of the best place to go. Or if you need a new dentist, you probably won’t just pick one from Google; you’ll likely ask around first. People like to know that someone else has used a particular service and are happy with it, and they like it to be someone they already know and trust. That is the power of referrals.

So how do you start building your business on referrals?

Well quite simply, you must ask for them.

Now, some clients will start referring you naturally, but others may not be so quick to act in this manner. One reason some clients won’t refer you out is because they’re afraid you’ll get too busy to serve them. In order to calm their fears, you should have a plan in place should you get too busy and share that with your clients so they never worry about losing your services to a newer client.

Partnering With a Virtual Assistant

One way to avoid getting overbooked is to partner up with another virtual assistant. You can both share overflow work as it comes up so that you never have a client waiting too long. This can work really well if you have a good arrangement, and can actually be a great benefit to the client as well, because they know they have a backup ready should anything happen to you.

Asking a Client For Referrals

When asking your clients for referrals, you may want to sweeten the deal by offering some sort of reward for sending you new clients. This could be in the form of a percentage of the services you provide, a one-time finders fee, or an offer of a free service (ie. One hour of time per client they send). Motivate them to tell others about your services and you’re likely to get more referrals.

Finding Related Service Providers

If you provide transcription services, for example, you’d be smart to team up with a virtual assistant who specializes in podcasting. You can both refer out the services of the other and expand your businesses through the partnership. Find other businesses or service providers who you could get referrals from and find a way to make it beneficial to them. You’ll probably be pleased with the results.

Getting referrals is a matter of creating relationships and building trust. Some of the best clients come from referrals and the easiest sales because there’s no convincing once they contact you. Don’t ignore this highly beneficial way to build your clientele and you just may find yourself booked up much sooner than you expected.

Another idea is to list testimonials, feedback and references on your services page for your Virtual Assistance Business.

Remember, I am a Virtual Assistant who LOVES to do editing and proofreading assignments along with research, blog posts, article submissions and social media maintenance!

Why not Schedule a Project now?

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How to Find a Profitable Niche Market

Monday, July 8th, 2013

Tallent Agency VA Services

Large businesses provide products and services to meet the
demand of consumers. The problem with this system is that
sometimes the needs of certain consumers are not satisfied.

A niche Market is a lucrative portion of the market, supplying
only a specific group or groups of consumers. Niche markets
exist because mainstream manufacturers are either not willing
or simply haven’t thought about providing such products or services.

Many industries and small companies operate in niche markets.
Without niche markets they would be unable to survive. If niche
markets did not exist, then the competition from large firms
would be too big to handle for many of the smaller firms.

To find a niche market in which to operate you must consider any
products or services that you could provide which all other
businesses have currently failed to do.

Niche markets are very lucrative. Although you are selling to a
smaller market, you should still be able to make reasonable
profits. If you provide a product nobody else does, then you will
practically be in a monopoly position, which means it is
possible to charge higher amounts of money.

Whenever you are thinking of opening a business you need to
decide exactly who you will sell to. Who is your target market?
How will you reach your target market? Although a wide market
has many potential customers you would be spreading your resources
very thinly. By concentrating on a specific area or even geographical
location you are able to spend more of your money in marketing
this one area.

It’s important to spend enough time analysing and deciding on
your niche market. By having a viable niche market you can
demand more respect from that market by being the first. Sony
spotted an absence of a portable audio player in the market in
the 70’s and then created one. Sony is still benefiting from this
today. Sony Walkmans are considered the best available.

Yes, you’ve identified a product that is missing from the
market, so you’ve started selling it; you’ve listed it on the
internet but nobody is buying it. Why is that? Perhaps it’s
because nobody knows about it. You need to advertise your
offerings
so that people are aware of them. Because you know exactly who
you want to sell to, you should know where you can advertise to
get the best coverage. You can search for online ezines,
websites or even printed magazines that you would like to
subscribe to.

Identify your niche market and start reaping the rewards!

Remember, I am a Virtual Assistant who LOVES to do editing and proofreading assignments along with research, blog posts, article submissions and social media maintenance!

Why not Schedule a Project now?

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Welcome

Over the past 15 years, Jan Tallent has spent countless hours providing writers and webmasters with free friendly tips on how to correct spelling and grammar errors in their written material.

From the feedback received she decided that since proofreading and editing help was so desperately needed, she should build a business around something she enjoys doing, while at the same time providing a valuable service to business owners and writers.

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Jan Tallent
Tallent Agency
Phone: (636) 451-6213
Email: jantallent@gmail.com
Twitter: @jantallent
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