A business may have a variety of needs. The business owner has needs that may go unmet because he or she is always busy with work issues. For a virtual assistant looking for a niche, this type of client needs the multitasking expertise of a concierge professional.

Organization is hard to manage for some businesses. It is enough to work on creating products for clients or managing the services that they provide. In the grand scheme of things, other important stuff gets missed. Someone needs to pay attention to detail so that events and product unveilings go off without a hitch.

The Market

A business has many areas of operation. Take for instance a catering service that is preparing for an event. Besides the food, there is the equipment, hiring workers, uniforms and a million other details . Forgetting even one thing can hinder the event and cost the business a client .

An organization wants to set up a national meeting for its members. After the date is set and the invitations go out, the real work begins. There are hotels to reserve, entertainment, caterers and other arrangements to make. They need help managing the particulars.

The unsung hero of major events is the one who handles all of the things that go along with the grand ideas that someone else thinks up. With a small business , that unsung hero is the business owner who already has their hands full with other projects. Only a well organized person can coordinate and handle all of this with zeal.

Multitasking is not for the faint of heart. You may do it in your own life and find you have a talent for it. A virtual assistant that was once the right arm of an executive or another management professional knows how demanding it can be to handle every detail.

For the highly organized and multi-talented virtual assistant, using your skills to help in every aspect of your client’s life is a rewarding challenge. Some of the duties you will be called upon to make as a concierge virtual assistant:

• Event planning
• Business scheduling
• Making personal appointments
• Planning parties
• Hiring various services
• Buying personal and corporate gifts
• Hotel reservations
• Travel arrangements for clients
• Paying personal bills
• Handling household activities

A concierge virtual assistant is a personal assistant and business assistant all rolled into one. When a business client has an idea for a new product, you are the one doing the fact finding. If they forget to schedule doctor’s appointments for the kids, you call the dentist and arrange it. Their entire schedule is managed by you so that they are where they need to be when they need to be there. A concierge virtual assistant takes care of a client’s personal and business needs with an air of professionalism.

Jan Tallent
Tallent Agency Virtual Assistance

p.s.

I do not have the assorted duties I can perform for your business all listed in the services section of my web site BUT am open for suggestions on how I might help YOU with your needs, just message me.

Businesses are all about the client and the product . There are files for clients and files for products. With so much paperwork, it is hard to keep everything organized. Businesses, especially smaller ones, need a virtual assistant database manager.

It would be nice for business owners if they could just talk about and sell their products or services all day long. Unfortunately there is more to it than that. Nowadays, businesses live and die on statistical analysis and other reports. In order to generate these reports you need the data to back them up .

Poorly organized data can weaken a company. For instance, how would a business ever know how his or her products are doing in certain areas of the country? What about customer feedback ?

The Market

Businesses capture data in order to grow. They would never discover their strong areas, weak areas or whether marketing campaigns were a success. Information is king in the business world.

To that end, it is important to manage data in an organized fashion. Customer names and information need to be logged, reports need to be generated about product demographics, customer surveys and profits to name just a few important areas.

Database management is another area that small business owners usually don’t have time to look after. It takes time to organize this information and that takes away from the business of promoting and creating new products . It is a catch-22 that a virtual assistant can help with.

Do you have expertise in the area of setting up databases in different formats? You can assist online and offline businesses. Each business keeps records of customer names, demographic data, product inventory, monthly revenue and other vital information.

Virtual assistants, who specialize in database setup and management, provide such services as:

• Database design and maintenance
• Data entry of customer names and information
• Create data spreadsheets from compiled records
• Process new data
• Create reports for clients
• Create graphs and other visuals
• Tech support for clients using new databases

Databases allow your client’s employees to retrieve information that they need to do their jobs. With a little training by you, everyone can learn to access the databases that you create. The business of information gathering is streamlined for greater efficiency.

The basic infrastructure of the company’s records is in your hands. A small business can go from a desk full of loose papers with information to a well-organized database that can be updated in a few keystrokes thanks to you. Any information that the client needs right away, you can access with ease.

Businesses thrive on information and as a virtual assistant database manager; you are a major part of that winning equation. If you like working with data and are good at organization, this might be the niche for you.

Jan Tallent
Tallent Agency Virtual Assistance

p.s.

I would be glad to talk to you about implementing this service into YOUR business if you are the owner of a company that needs this help!

Customer service is an important aspect of every business. When customers aren’t satisfied they go elsewhere. For business owners that don’t have the time to provide proper customer service, they can hire a virtual assistant with the skills to do the job.

What is customer service? It can be as simple as answering an email from a customer in a timely fashion. Or, it is providing a FAQ page on the business website. To customers, having their needs met is the definition of good customer service .

The Market

After a business gains clients through marketing and advertising , that is only half of the job. The business may have fifty one-time customers who spend $100 each on the site. That is $5,000 worth of business.

Poor customer service or lack of it can drive customers away. Imagine, instead, that same fifty customers spending $50 each time they visit because of customer loyalty inspired by great customer service. Now, the business makes $2,500 each time these fifty customers visit. A satisfied customer is the best marketing tool a business can have.

Because the customer has the power to make or break a business, treating him or her like he or she are important (which they are) is a crucial step in the business plan. Businesses use email systems, answering services, automated phone messages and instant messaging services to deal with customer issues. But, each of these types of service ideas needs someone to effectively manage them in order for it to work.

Customer Service Expert Virtual Assistant Tasks

When sales drop off because of customer dissatisfaction, it’s time to get help. Virtual assistants are trained in communication skills. These skills not only benefit you in finding clients but doing your job as well.

As a virtual assistant customer expert you will be working with the client to solve their customer problems. Your work for them will be done with their customers and reported back to them. Part of your job will be:

• Addressing customer complaints (calls, emails, IM)
• Handling product issues between client and their customers
• Answering customer questions
• Sending out emails, catalogs and newsletters to subscription customers

How broad your customer service assignments or tasks are really depend on what the business is in need of. They can give you leeway to offer customer refunds, exchanges and other offers depending on the situation at hand. This requires that you have access to customer accounts databases and privileges to update them.

Much dissatisfaction by customers with a business outsourcing customer service is the lack of knowledge of the product or the company. As a virtual assistant specializing in customer service, you will become familiar with the company and their products as a common practice so that you can do your job well. It is an added bonus for you to have worked in the customer service industry before.

A virtual assistant brings skill in communication to the table when dealing with customer service issues. Your work can help create lifelong customers for your clients.